Shipping policy

 

Downward Frog Shipping Policy

Free Shipping At Downward Frog, we offer free postage, so you can breathe easy. Your order will be carefully packaged within 1-2 working days. On average, you can expect your delivery in 2-5 working days after dispatch.

Speedy Delivery Need your order pronto? Our Speedy Delivery option is available for addresses in England and Wales only. We’ll dispatch it within 1 working day. Your parcel should arrive within 1–3 working days after dispatch.

International Shipping For our international customers, we offer shipping options calculated at checkout. Please note that we may not be able to ship to all countries. If you're outside the UK, you can also check out our Amazon UK store to see if they can accommodate your order.

If not, reach out to us, and we'll explore alternative solutions.

Taxes for International Orders Orders placed outside the UK may be subject to taxes in your country, which you are responsible for.

Safe Place Disclaimer If you choose to leave your package in a "safe place," please be aware that Downward Frog cannot be held responsible for any loss, theft, or damage to your package.

Parcel Tracking We make it easy to keep an eye on your delivery. You'll receive an email with a tracking link shortly after placing your order.

Delivery Issues In the event of any delivery issues, including non-delivery, please notify us within 14 days of your order. We're here to assist you every step of the way.

Thank you for choosing Downward Frog. We aim to provide a seamless and pleasant shopping experience. If you have any questions or need assistance, please don't hesitate to get in touch. Happy shopping!