Downward Frog Shipping Policy

Free Standard Shipping

We offer free standard shipping on all UK orders, so you can breathe easy.

Orders are usually dispatched within 1–2 working days. Once dispatched, delivery typically takes 2–5 working days.

Speedy Delivery

Need your order sooner? Our Speedy Delivery option is available for addresses in England and Wales.

Orders are dispatched within 1 working day, with delivery usually taking 1–3 working days after dispatch.

Collection Point Deliveries

If you choose delivery to an Evri ParcelShop or collection point, you'll receive a notification when your parcel is ready to collect.

If your parcel isn't collected within the collection period set by Evri, it will be returned to us automatically.

Once the parcel has been returned and inspected, we'll process any applicable refund in line with our Returns Policy. We may deduct any courier charges or return-to-sender fees incurred as a result of an uncollected parcel.

International Shipping

We offer international shipping to selected countries, with shipping costs calculated at checkout.

If we don't currently ship to your country, you may be able to order through our Amazon UK store. If that isn't an option, please get in touch and we'll do our best to help.

Please note that international delivery times vary depending on the destination and local customs processes.

Taxes and Duties

Orders shipped outside the UK may be subject to import duties, taxes or customs charges. These charges are the responsibility of the customer and are not included in your order total unless stated otherwise.

Delivery Address

Please make sure your delivery address is correct before placing your order.

If a parcel is returned to us because the delivery address provided was incorrect or incomplete, any refund will be processed in accordance with our Returns Policy.

Safe Place Deliveries

If you ask the courier to leave your parcel in a nominated safe place or with a neighbour, delivery will be considered complete once the parcel has been delivered according to your chosen delivery instructions.

Unfortunately, we're unable to accept responsibility for any loss, theft or damage that occurs after the parcel has been delivered as instructed.

Parcel Tracking

Once your order has been dispatched, we'll send you an email with your tracking details so you can follow your parcel's journey.

Delivery Issues

If your parcel hasn't arrived as expected or you experience any delivery issues, please contact us within 14 days of the expected delivery date so we can investigate with the courier.

While we'll always do our best to help resolve any delivery issues, investigations with the courier can only be started within their claims timeframes.

Contact Us

If you have any questions about shipping or need any assistance, please get in touch at hello@downwardfrog.com.

Thank you for choosing Downward Frog. We can't wait for your mat to reach you, and we hope it brings plenty of colourful movement to your day.